The Supreme Court on 13 August 2026 asked the Centre to consider setting up regional and circuit benches of the National Consumer Disputes Redressal Commission to clear its backlog.
The bench was told that the NCDRC is currently hearing matters filed in 2018-19, and that a case listed in June can get its next date almost a year later.
The Court sought a status report from the NCDRC chairman on pendency, filings, disposal rates and member strength, and called for performance audits of state and district consumer commissions.
Apex quasi-judicial body for consumer disputes; constituted in 1988 under the Consumer Protection Act, 1986 and now functioning under the Consumer Protection Act, 2019. It exercises original jurisdiction over high-value complaints and appellate and revisional jurisdiction over State Commissions and District Commissions.
| Forum | Pecuniary jurisdiction (2021 Rules) | Appeal lies to |
|---|---|---|
| District Commission | Value of consideration up to Rs 50 lakh | State Commission |
| State Commission | Above Rs 50 lakh up to Rs 2 crore | NCDRC |
| NCDRC | Above Rs 2 crore | Supreme Court, within 30 days |
GS Paper II > Statutory, regulatory and quasi-judicial bodies; mechanisms for redressal of grievances
General Awareness > Indian polity - consumer protection framework
General Awareness > Consumer Protection Act and banking ombudsman comparisons
A body that decides disputes and passes binding orders using judicial procedure, without being part of the regular court hierarchy
The monetary limit within which a forum can entertain a complaint - reckoned under the 2019 Act on the value of the consideration paid
A bench that sits periodically at a location away from the tribunal's principal seat, so litigants need not travel to the seat
The power to examine the record of a lower forum's proceedings to correct a jurisdictional error, even where no appeal has been filed