NHAI to Rebuild 1033 National Highway Helpline with AI and Location Tracking

1
NHAI will upgrade the 1033 National Highway Helpline with AI, real-time caller location tracking, multilingual call handling and smart dispatch of ambulances, cranes and patrol vehicles.
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Introduced in 2018, 1033 runs round the clock, covers more than 1.46 lakh km of National Highways and receives about 15,000 calls a day.
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Indian Highways Management Company Limited, promoted by NHAI, has invited an Expression of Interest for the Next Generation 1033 platform and call centre.

●NHAI is rebuilding the 1033 helpline around AI, real-time location capture and smart dispatch; human operators stay on for judgement calls.
●1033 began in 2018, runs 24x7, covers over 1.46 lakh km of National Highways and takes about 15,000 calls a day.
●It handles medical emergencies, breakdowns, ambulance/crane/patrol dispatch and toll or FASTag problems.
●Indian Highways Management Company Limited (IHMCL), promoted by NHAI, has floated the Expression of Interest for the Next Generation 1033 platform.
●NHAI: created by the NHAI Act, 1988; operational February 1995; autonomous body under the Ministry of Road Transport and Highways.
●National Highways Act, 1956: the Centre may declare any highway a National Highway, or omit one, by gazette notification.
●Rajmargyatra, NHAI's highway-user app, launched August 2023, carries toll, amenity and complaint-redressal services.
●Ecosystem: Bharatmala Pariyojana (2017, Phase-I target 34,800 km) is the umbrella highway programme; 112 is the Home Ministry's emergency number under ERSS.

ssc

General Awareness > Government Initiatives and Helplines

★Which helpline number does NHAI run for National Highway users, and under which Act was NHAI constituted?

1033

NHAI's 24x7 National Highway helpline, operating since 2018 for accidents, breakdowns and toll or FASTag issues.

IHMCL

Indian Highways Management Company Limited, an NHAI-promoted company that runs electronic tolling and highway technology projects.

•1033 is NHAI's National Highway helpline - introduced 2018, 24x7, over 1.46 lakh km covered, about 15,000 calls a day.
•NHAI: constituted by the NHAI Act, 1988; operational February 1995; under the Ministry of Road Transport and Highways.
•Rajmargyatra is NHAI's highway-user app, launched August 2023.

•Helpline numbers are near-guaranteed SSC and railway material. Learn 1033 alongside 112, 1091 and 1098, each with the ministry that runs it.

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