Loading…
On 18 September 2026 TRAI amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018 to tighten its anti-spam framework.
Under new Regulation 21A, telecom operators must use AI/ML tools to flag numbers likely to be sending spam and share that data with other operators.
Application-to-Person (A2P) calls such as robocalls and pre-recorded or artificial-voice calls are now defined. They must be pre-declared, undeclared ones count as spam, and they attract a termination charge of up to 5 paise a minute.
If five or more numbers linked to one sender are flagged within 10 days, graded action follows, from KYC re-verification up to disconnection for repeat offenders.
Created TRAI as a statutory regulator. A 2000 amendment set up TDSAT to settle disputes and hear appeals against TRAI's directions, decisions and orders.
TRAI's principal anti-spam regulation, covering consent, preference registration and sender and telemarketer registration. This amendment adds Regulation 21A and the A2P call provisions.
Statutory regulator for tariffs, interconnection, quality of service and commercial communications in telecom
Adjudicates telecom disputes and hears appeals against TRAI's directions, decisions and orders
GS Paper II > Statutory regulatory bodies / GS Paper III > Cyber security, communication networks
General Awareness > Regulators and digital frauds
Unsolicited Commercial Communication: commercial calls or messages sent without the recipient's consent or registered preference
Application-to-Person call: placed by software or an automated platform, not dialled by a human (robocalls, auto-dialled, pre-recorded or artificial-voice calls)
Customer Line Identification, the calling number shown to the receiver